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If you are experiencing difficulty with any part of this program, please review the questions and responses below.

How do I log onto the system for the first time?
If logging on for the first time your username is the first initial in your first name, your full last name and the last 4 of your ssn, all in CAPS. For example: Anne Bell-Smith with ssn 123456789 is ABELL-SMITH6789. The initial password is ace rewards, with a space. After logging on and accepting the Terms and Conditions for the program, you will be prompted to change your password on the Shipping and Contact Information page.

I forgot my password, can you reset it?
If you have logged on this site before and created a reminder question, you can click on Forgot Password? which is located on the logon page. You will be asked your reminder question. Answer the reminder question correctly and you will receive your password.

What is this for?
The ACE Online Rewards program is designed to reward deserving ACE associates with points for their NetSpend card sales. Points can then be redeemed for popular merchandise or cash payout. Just log onto the site and accept the Terms and Conditions to gain access to the program.

If the questions above have not resolved your issue, please submit a help request and we will assist you further.

Question:
Your Name:
Email Address:
Phone Number:
 Describe your issue:
 

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